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Lagardère Travel Retail

Vacancies

Call Centre Consultant - Fixed term

Job No: LTR821
Location: Auckland

  • Leader in travel retail
  • Great team environment
  • Rare opportunity for career and personal growth

 A division of Lagardère Travel Retail, Aelia is the chosen duty free brand for airports in Europe, the UK and Pacific region and is an international hallmark for quality duty free retailing. Aelia Duty Free combines global brand partnerships with innovative, interactive retail environments with a world class approach to customer service to create a duty free shopping experience that constantly exceeds expectations.

This is a rare opportunity, to cover parental leave for 6 months, and to be part of our fabulous Call Centre Team you will need to be a motivated, energetic and target driven superstar!

Our Call Centre is an extension of our services; set-up to reach our customers beyond the shop floor of our airport based retail stores - Aelia Duty Free On-line Shopping. In this role you will take the customer through their complete duty free shopping journey i.e. providing information on best products available to purchase and duty free allowances per country; then closing the sale as well as sorting out any related queries.

To perform well you will need to have the ability to deliver a smooth and effortless duty free shopping experience for our customers in a professional, service focused and friendly manner. Additional requirements include:

  • Call Centre experience dealing with sales and/or customer service in a fast paced environment, handling both inbound and outbound calls
  • Word, Excel and Outlook at an intermediate level as well as confidence using social media
  • Excellent English communication skills, both verbal and written.
  • Ability to multi task and keep calm under pressure
  • Sales focused and results driven

To meet the needs of our customers on the move, our Call Centre operates 7 days per week, 8.30am - 6.30pm so if your application is successful you will be expected to work Tuesdays - Saturdays with some flexibility required within these trading hours.

Although our offices are situated close to Auckland Airport, we are not on a public transport route therefore it is preferable that you have your own reliable transport.

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